I had an apt with Bill. He was very knowledgeable. But what I liked best was his no nonsense, no big deal, down to earth attitude. He was confident, he was not fumbling or trying to get the right angle. Boom it was all done. I shared a story with him and he was very attentive not like he had to rush off to do whatever a busy person needs to do. Bottom line he spent time with me and got the job done without missing a beat! Everything looks great! Thanks Bill!